Our new Online service is now live. To access the site, simply go to the usual web address - www.natwest.com/mortgages - and you'll be taken to the new log-on page.
You'll be asked to key in your Global Key Code, which will be the same as it is now, along with two letters from your password and two numbers from your passcode.
When you log on, you'll have the option of setting up Online banking exactly how you want it. Select this option and you'll be able to choose the features that match your objectives - and we'll walk you through how to set everything up to achieve them.
However, if you've got any questions don't hesitate in calling our service team on 0800 587 94 94.